Being of Service

“The best way to find yourself is to lose yourself in the service of others”.

Mahatma Gandhi 

When I reflect on my work, I realize I have always chosen work that is in service of others.  From my first volunteer experience as a candy striper to my student years working as a waitress to my professional career in management consulting, my calling has always been to meet the needs of others. Far from being altruistic, this work has been my means of finding fulfillment and self-actualization.

Many of my clients are also on this journey: corporations are focusing on customer service; government clients are transforming to be citizen-centric: and, enlightened leaders are evolving to servant leadership.  All are exploring better ways to understand the needs of those they serve, and to find ways to create shared value.

Any strength overdone, however, can become a weakness or liability.  Being of service does not mean saying “yes” to all requests. A clear and compelling vision, mission and set of values provide the framework within which individuals and organizations can be of service to others in a healthy, sustainable way.

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