We vacationed in San Jose Del Cabo this winter. One day as we sat by the pool, an older gentleman started talking with my husband. I noticed a lady sitting and watching nearby. I went over and asked, “Is that your husband talking with my husband ?” “No”, she said, “I am his traveling companion”.
Well, that had me stumped. What exactly is a traveling companion, I wondered? We talked about other things but that interaction has haunted me, and made me think about the power of language.
Let me explain. Had she replied “Yes, that is my husband”, I would have immediately “checked off a box” in my mind, saying to myself, “Yes, husband and wife, just like Gary and me”. Instead, her precise and provocative language caused me to think and invited many questions (which I did not ask at the time).
Language has the potential to open up dialogue and at the same time, language can dull the mind. In our busy lives, language can be a form of shorthand, where we hear one word and like a magnet, the word draws all sorts of assumptions and meanings in our mind, which we do not take the time to test. How often have you been in meetings discussing “engagement”, “accountability”, “leadership”, etc. without checking whether everyone shares the same meaning?
Dave Snowden, an expert in social systems complexity, describes how he and his colleagues worked on a body of theory and practice for over two decades and named it “Cynefin” deliberately to ensure this work would not be easily dismissed as a “decision support matrix” or another “theory of change”. But do we have to go so far as to make up new words to prompt dialogue and clarification? I don’t think so.
Language in the workplace can be a minefield of misunderstandings. We can take simple steps to ensure we are aligned:
• Do not assume that you associate the same meaning to words that others do.
• Ask, “Tell me more…” to seek to understand others. And then share your perspective.
• Develop glossaries.
A spirit of inquiry will serve you well.